Agentforce lets teams build and run AI agents that answer customer questions, resolve cases, qualify and nurture leads, book meetings, and support employees, all grounded in the CRM data and workflows a business already runs on Salesforce. Agents work around the clock and hand off to a person when a task needs human judgment.

Salesforce was founded in 1999 in San Francisco with a simple idea: deliver business software over the internet instead of as installed products. Agentforce, introduced in 2024, extends that cloud foundation into autonomous AI agents that act on a company's behalf rather than just surfacing information.

Agentforce's core capability is turning CRM data and business rules into agents that complete work. They can handle support conversations, answer product questions, manage appointments and orders, and support sales development, and its long-running agent capabilities let them pursue a goal across days or weeks with human oversight.

In practice, a RevOps or service team might use Agentforce to respond to inbound leads instantly, triage and resolve routine support cases, and keep records updated automatically, while reps and agents focus on the conversations and exceptions that need a person.